Refund Policy
At SME Consulting Services, we are committed to providing our clients with high-quality software development services. We understand that there may be instances where a refund is requested, and we have established the following policy to ensure a fair resolution. Please review this policy carefully.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:- Project Cancellation:
- If a client cancels a project before the commencement of work, a full refund will be provided.
- If a client cancels a project after work has begun but before 50% completion, a partial refund may be granted based on the work completed.
- Non-Delivery of Project:
- If SME Consulting Services fails to deliver the project within the agreed-upon timeline without prior notice or mutual agreement for an extension, the client is eligible for a full refund.
- Scope of Work Not Met:
- If the final deliverable does not meet the specifications outlined in the signed agreement, and [Your Company Name] is unable to rectify the issues within a reasonable timeframe, a partial refund may be issued based on the undelivered scope.
- Technical Issues:
- If there are unresolved technical issues that render the software unusable, and SME Consulting Services is unable to fix these issues within a reasonable timeframe, a partial refund may be considered.
2. Non-Eligibility for Refunds
Refunds will not be issued under the following circumstances:- Change of Mind:
- Refunds will not be granted for a change of mind once the project has commenced.
- Client-Induced Delays:
- If delays in the project are due to the client’s failure to provide necessary information, feedback, or resources, no refund will be provided.
- Third-Party Software or Tools:
- Refunds will not be issued for issues related to third-party software, tools, or services that [Your Company Name] does not control.
- Completed Projects:
- Once a project has been completed and delivered as per the agreed-upon specifications, no refunds will be provided.
3. Refund Request Process
- Submission of Request:
- Clients must submit a formal refund request in writing to [email protected] within 30 days of the project delivery or cancellation.
- Review and Response:
- Upon receipt of a refund request, SME Consulting Services will review the case and respond within 10 business days.
- Resolution:
- If a refund is deemed appropriate, SME Consulting Services will process the refund within 14 business days from the date of approval.
4. Additional Considerations
- Payment Gateway Fees:
- Any non-refundable fees charged by payment gateways will be deducted from the refund amount.
- Dispute Resolution:
- In the event of a dispute, both parties agree to seek resolution through mediation before pursuing further legal action.